Frequently Asked Questions
What products does Mazuma Jewellery sell?
Mazuma Jewellery offers Silver, Gold and Diamond jewellery.
Where is Mazuma Jewellery based?
Mazuma Jewellery is based in Mumbai, Maharashtra, India.
How can I contact Mazuma Jewellery?
You can contact us at:
Phone: +91 98207 80078
Email: asmatq@mazumajewellery.in
How can I place an order?
Select the jewellery product you wish to purchase, choose the required options if applicable, add it to your cart and proceed to checkout.
What payment methods are available?
Available payment options will be displayed during checkout and may include online payment methods supported by our payment gateway.
How can I track my order?
Once your order has been shipped, tracking information will be provided where applicable. You can also use our Track Order page.
Can I cancel my order?
Order cancellation is subject to the applicable cancellation policy and the stage of order processing.
Can jewellery be returned?
Returns are subject to the conditions and exclusions specified in our Return & Refund Policy.
What should I do if I receive a damaged product?
Contact us as soon as possible with your order number and clear photographs/videos of the product and packaging.
Phone: +91 98207 80078
Email: asmatq@mazumajewellery.in
What if I receive the wrong product?
Contact our customer support team immediately with your order details.
How long does delivery take?
Estimated delivery timelines depend on the product, destination, availability and courier service. The estimated delivery timeline will be communicated during the ordering process or after dispatch.
Is my payment secure?
Payments are processed using the payment infrastructure available on our website. Customers should never share OTPs, passwords or payment credentials with anyone claiming to represent Mazuma Jewellery.