Return & Refund Policy
At Mazuma Jewellery, we want customers to have confidence when purchasing jewellery online.
Because jewellery products can be high-value and may be customised or made specifically for an order, returns and refunds are subject to product-specific eligibility conditions.
1. Return Eligibility
A product may be eligible for return if:
- The wrong product was delivered
- The product arrived damaged
- The product has a manufacturing defect
- The product does not match the confirmed order
The exact return window and eligibility will depend on the product and order.
2. Non-Returnable Products
Unless required by applicable law or specifically approved by Mazuma Jewellery, certain products may not be eligible for return, including:
- Customised jewellery
- Personalised jewellery
- Made-to-order jewellery
- Products altered according to customer requirements
- Products damaged after delivery due to misuse
- Products showing signs of wear
- Products with removed or damaged security tags
- Products without original packaging/documentation where required
The exact exclusions should be confirmed by Mazuma Jewellery before publishing.
3. Return Condition
Returned products must generally be:
- Unused
- Undamaged
- In original condition
- In original packaging
- Accompanied by applicable invoice/certificate/documents
- With security tags intact, where applicable
4. Return Request
To request a return, contact:
Email: asmatq@mazumajewellery.in
Phone: +91 98207 80078
Please provide:
- Order number
- Name
- Mobile number
- Reason for return
- Photographs/videos where applicable
5. Inspection
Returned products may be inspected before a return, replacement or refund is approved.
For jewellery, inspection may include checking:
- Product condition
- Weight
- Tags
- Packaging
- Stones
- Damage
- Signs of wear
- Alterations
- Original product identity
6. Refund
Once the return is approved, the applicable refund will be processed according to the payment method and applicable policy.
The refund amount may be subject to applicable deductions or exclusions disclosed at the time of purchase and permitted by law.
7. Damaged Product
If your jewellery arrives damaged, please contact us immediately and provide photographs/videos of the package and product.
8. Wrong Product
If you receive a product different from what you ordered, contact us immediately.
9. Exchange
Exchange eligibility depends on the product category and availability.
10. Important
For high-value jewellery, customers should carefully inspect the package and product upon delivery and retain the original packaging and invoice.
Indian e-commerce rules emphasize clear disclosure of return/refund/exchange conditions and related shipping costs, so Mazuma's actual commercial rules should be inserted here rather than using a generic blanket policy.